Delivery Policy for Podino d.o.o
For intangible goods such as digital downloadable items, delivery is usually instant, being available after the payment is confirmed.
I didn’t get my download or service immediately after I paid?
Podino always secures the right to cancel or refund orders without any prior notice in a case when Podino is unable to contact the consumer or confirm that the subscription order was placed by the cardholder.
What if there is a delay in delivery or I don’t receive my order?
If the product delivery has been delayed, or if the supplier is not responding, please contact us and we can open an inquiry for the order. An inquiry puts a temporary hold on funds to the supplier until your issue has been resolved. We require our suppliers to resolve inquiries within 3 business days. We can issue a refund if your issue is not resolved in a timely manner.
How to request for the cancellation of my order?
You can submit a request to cancel your order/subscription at any time by sending an Email to firstname.lastname@example.org having the appropriate reason for cancellation. Once your request is approved you will be notified through an email.